Answers before you order

Find answers about product identification, repair-kit matching and working with DFIN.

What information should I include in a pump enquiry?

Provide the full item number and model if known, quantity, fluid, concentration, temperature, viscosity, solids size, required flow, discharge pressure and suction conditions. Add delivery destination and any connection or documentation requirements.

Can I search by a repair-part code?

Yes. Use the catalog search to find the item itself or records that reference the code in repair-kit and spare-parts information. Keep the complete code, including its suffix.

How do you match an Air Kit or Wet Kit?

We check the complete pump code, air system, material configuration and available item-specific references. A family name or port size alone is not enough to confirm a kit. Unverified relationships are identified on the product page.

Are all catalog photos exact item photographs?

No. Some pumps share a model image, and some parts use a clearly labeled representative image. Confirm the item number, configuration and specifications before ordering. A similar appearance does not establish interchangeability.

Can DFIN help select materials for my fluid?

Yes. Send the fluid composition and concentration, operating temperature, solids and cleaning conditions. The review considers all wetted components together. Final material selection is confirmed for the actual application.

What brands and services does DFIN offer?

Our portfolio includes DFIN-branded pumps and imported pump options such as WILDEN, ARO, U-FLO, DESMI ROTAN, MAAG, Cucchi and FTI. We support selection, system integration, installation, commissioning and maintenance within the agreed scope.

How are availability, delivery and warranty confirmed?

These are confirmed in the quotation for the requested items and destination. Include your quantity, required delivery date and service expectations so we can define the supply and support scope.

How can I send my enquiry?

Submit the enquiry form on this site, or contact DFIN by email or WhatsApp. The site form saves your request and notifies the team after successful submission.

Need a specific answer?

Send the pump item number, model and your service requirement.

Contact DFIN

Industrial pump selection and parts matching: quick answers

Shanghai Dfin Pump Co., Ltd. supports industrial pump sourcing through catalogue search, model and configuration checks, selection enquiries and quotations. Confirm supply details against the specific quotation.

Where should a pump or spare-part search begin?

Search with the complete item number or model when it is known. For a new application, start with the pump type, brand or industry guide, then send the liquid and duty conditions for configuration review.

What makes a selection enquiry complete?

Include the liquid and concentration, required flow and discharge pressure, temperature, viscosity, solids and suction conditions. Provide the available compressed-air conditions for an air-operated pump, or the electrical supply for an electric pump.

How are parts for an installed pump checked?

Send the nameplate, full configuration code, old part number and photographs, and identify the affected assembly. The same series or port size may include different configurations, so matching needs the original equipment details.

How are availability, delivery and documentation confirmed?

State the quantity, destination, requested delivery date and documentation requirements in the enquiry. The specific quotation confirms the supplied model, stock position, delivery terms and support scope.